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Do you have any questions? Please do not hesitate to contact us here by filling the form below

How do I return a Waldor & Co. product?

You may return any unused Waldor & Co. products in their original packaging for a full refund within 30 days after you receive your order. Items that have been worn or watches whose plastic covers have been removed from the top, back, or crown of the watch, are not eligible for returns. Items must be returned unused and in their original packaging. In the unlikely case that the item is returned in an unacceptable condition we won't accept the return and have to send it back.

To return a product, please register your return at our return portal for further instructions here.

In case of problems or questions, please contact us directly via email, chat or phone.

Can I exchange a Waldor & Co. product?

Exchanges are free of charge. You may exchange any unused Waldor & Co. products in their original packaging within 30 days after you receive your order. To exchange a product, please register your exchange at our return portal and we’ll send you a prepaid return label to use for the exchange and further instructions. We will send you the new item as soon as we have received and approved your returned item.

Items that have been worn or watches whose plastic covers have been removed from the top, back, or crown of the watch, are not eligible for exchanges. Items must be returned unused and in their original packaging. In the unlikely case that the item is returned in an unacceptable condition we won't accept the exchange and have to send it back.

To exchange a product, please register it at our return portal for further instructions here.

In case of problems or questions, please contact us directly via email, chat or phone.

Free shipping worldwide

2-5 Working Days Delivery to Switzerland

Any orders we receive before 2:00 PM CET on business days (except public holidays) will be shipped the same day.

Your Waldor & Co. watch is warranted by us for a period of twenty-four (24) months. The international Waldor & Co. warranty covers material and manufacturing defects existing at the time of delivery of the purchased Waldor & Co. watch itself and the watch band.
During the warranty period, you will have the right to have any defect repaired free of charge. In the event that repairs are unable to restore the normal conditions of use of your Waldor & Co. watch, we guarantee its replacement by a Waldor & Co. watch of identical or similar characteristics. The warranty for the replacement watch ends twenty-four (24) months after the date of purchase of the replaced watch. 

This manufacturer’s warranty does not cover:

- The life of the battery.

- Esthetical changes that occur during aging and use, such as scratched crystal, a worn-out watch band or case, etc. 

- Any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.) and incorrect use of the watch. 

- Failure or damage caused by an unauthorized person or representative.

- Any consequential or indirect damage resulting from the use, failure to operate, defects, or lack of precision of the Waldor & Co. watch.

- Failure or damage caused by water, fire, or weather. (All Waldor & Co. watches have a water resistance rating of 5 ATM. Watches with this level of resistance are wearable when using household sinks, playing sports, or swimming in shallow water.

If you have added the 5-year full coverage guarantee to your order it entails free repair or replacement of all damages beyond the guarantee standard. Such as water damage, accidents and esthetical changes. This guarantee does not cover loss or theft of your Waldor & Co. product. To avail this warranty please contact our customer support, make sure to include your order number and a detailed description of your errand.